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RBFX Support

Forex Brokers
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About RBFX Support

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    Andorra

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  1. RoboForex - www.roboforex.com

    RoboMarkets has received "Most Innovative Multi-Asset Broker 2018" award Dear Clients and Partners, We’re pleased to inform you that RoboMarkets has been once again recognized at "London Forex Show" (London, the United Kingdom), where the Company was announced as the winner in the category "Most Innovative Multi-Asset Broker 2018". "We take "Most Innovative Multi-Asset Broker 2018" award as another confirmation that our operations to increase the range of our services and improve their level as one of the world’s leading multi-asset brokers are very efficient. At the same time, it’s an excellent motivation to continue improving, provide our clients with the most up-to-date and quality professional services, and create more challenging and innovative concepts." Marketing Manager Anton Ivanov The Company is constantly developing and its main goal is to provide clients with quality and reliable brokerage services based on implementation of modern instruments and advanced technologies. More than 8,700 trading instruments 7 asset classes (Forex, ETF, stocks, indices, metals, commodities, energies) 5 trading platforms (MetaTrader 4, MetaTrader 5, R MobileTrader, R Trader, R WebTrader) 2 investment platforms (CopyFX, RAMM) London Forex Show is financed and held by Investor Conferences (UK) Ltd., which was founded by Lisa Campbell in 2010. London Forex Show is one of the country’s most important forex events and RoboMarkets was one of its sponsors this year. This one-day exhibition is held annually and provides retail investors and forex traders with an opportunity to complete independent training or attend practical courses, themes of which will be interested to traders of any skills and experience, and have personal conversations with representatives of the companies working in the industry. "London Forex Show 2018" photo report Sincerely, RoboMarkets team
  2. RoboForex - www.roboforex.com

    Changes in trading schedule (switch to Daylight Saving Time) Dear Clients and Partners, We’re informing you that on March 11th 2018, the USA will transfer to the daylight saving time, European countries will switch to the summer time on March 26th 2018. Thereby, there will be some changes to the trading schedule*. RoboMarkets Trading schedule on metals (XAUUSD, XAGUSD) • From March 12th to 23rd 2018, trading on metals will be opened and closed 1 hour earlier than usual (server time). Trading session (server time): 12:02 AM - 10:59 PM • Starting March 26th 2018, trading on metals will be available within the operating range of the contract specifications. Trading schedule on CFD on US indices • From March 12th to 23rd 2018, trading on CFD on US indices will be opened and closed 1 hour earlier than usual (server time). Trading session (server time): 2:00 AM - 10:15 PM. • Starting March 26th 2018, trading on CFD on US indices will be available within the operating range of the contract specifications. Trading schedule on CFD on oil (Brent and WTI) • From March 12th to 23rd 2018, trading on CFD on oil will be opened and closed 1 hour earlier than usual (server time). Trading session (server time): 2:00 AM - 10:15 PM. • Starting March 26th 2018, trading on CFD on oil will be available within the operating range of the contract specifications. Trading schedule on the USDRUB currency pair • Starting March 26th 2018, trading on the USDRUB currency pair will be opened and closed according to a new schedule. Trading session (server time): 10:00 AM - 7:00 PM. Please, note that on March 16th and 23rd 2018, trading on all instruments will be closed at 11:00 PM server time. R Trader Trading schedule on American stocks, indices, and ETFs • From March 12th to 23rd 2018, trading will be opened and closed 1 hour earlier than usual (server time). Trading session (server time): • US stocks: 3:30 PM - 10:00 PM. • US indices: 9:00 AM - 10:00 PM. • Starting March 26th 2018, trading will be available within the operating range of the contract specifications. Trading schedule on Forex currency pairs • On March 16th and 23rd 2018, trading will be closed at 11:00 PM server time. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboMarkets Team
  3. RoboForex - www.roboforex.com

    Changes in trading schedule (International Women's Day) Dear Clients and Partners, We’re informing you that due to the public holiday in Russia, International Women's Day, on March 8th 2018, USDRUB will be traded according to the changed* schedule. 08.03.2018 - no trading. 09.03.2018 - trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboMarkets team
  4. RoboForex - www.roboforex.com

    Changes in trading schedule (Defender of the Fatherland Day) Dear Clients and Partners, We’re informing you that due to the public holiday in Russia, Defender of the Fatherland Day on February 23rd 2018, USDRUB will be traded according to the changed* schedule. 23.02.2018 – no trading. 26.02.2018 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboForex team
  5. RoboForex - www.roboforex.com

    Leverage up to 1:1000 and "Classic bonus" up to 115% for MT5 accounts Dear Clients and Partners, We’re pleased to inform you that RoboForex has improved trading conditions for MetaTrader 5 (MT5), one of the most advanced and high-tech terminals. Trade through the new generation platform MetaTrader 5 and benefit from the services that earlier were available only in MT4 terminal! The maximum admissible leverage has been increased up to 1:1000 Benefit from the leverage up to 1:700, 1:888, and 1:1000 on Fix-Cent, Fix-Standard, Pro-Cent, Pro-Standard, and CopyFX accounts. It may expand your trading opportunities and you may increase your trading volume without investing additional money. From now on, "Classic bonus" amount can be both 100% and 115%. When depositing at least 300 USD to your MT5-based account, you can receive 100% "Classic bonus". In case your deposit is from 500 USD, "Classic bonus" amount can be 115%. "Winter bonuses" promotion continues! Only until February 28th, hurry to benefit from all advantages the promotion has to offer, including increased limits and percentages of the bonus funds when depositing any amount of money to trading accounts. Read more… MT5 is a modern trading platform, which is able to meets the traders’ constantly increasing needs and requirements. Many of the Company’s clients have already assessed MetaTrader 5 advantages and are actively starting to trade through this more advanced and powerful version of the classic terminal on a regular basis. Read more about MT5 Sincerely, RoboForex team
  6. RoboForex - www.roboforex.com

    Changes in trading schedule (Presidents’ Day in the USA) Dear Clients and Partners, We’re informing you that due to the public holiday in the USA, Presidents’ Day on February 19th 2018, metals and several CFDs will be traded according to the changed* schedule. RoboMarkets Trading schedule on metals (XAUUSD and XAGUSD) • February 19th, 2018 - trading stops at 7:45 PM server time. • February 20th, 2018 - trading starts as usual. Trading schedule on CFD on oil (WTI, Brent) • February 19th, 2018 - trading stops at 7:45 PM server time. • February 20th, 2018 - trading starts as usual. Trading schedule on CFD on indices (US500Cash, USTECHCash, US30Cash) • February 19th, 2018 - trading stops at 7:45 PM server time. • February 20th, 2018 - trading starts as usual. R Trader Trading schedule on US stocks and ETFs • February 19th, 2018 - no trading. • February 20th, 2018 - trading starts as usual. Trading schedule on US indices (US500, US30, NAS100) • February 19th, 2018 - no trading. • February 20th, 2018 - trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed by the provider. Sincerely, RoboMarkets team
  7. RoboForex - www.roboforex.com

    New cryptocurrencies are available for trading at RoboForex now Dear Clients and Partners, We’re pleased to inform you that RoboForex has expanded the list of the cryptocurrencies available for trading by adding several "hot" assets, including Bitcoin Cash (BCHUSD), Dash (DSHUSD), Litecoin (LTCUSD), and Ripple (XRPUSD). These instruments are already available in your MetaTrader 4 and MetaTrader 5 terminals. Experts are predicting that in 2018 the cryptocurrency market will continue developing. However, if the exponential growth perspective, according to many analysts, doesn’t seem very likely right now, then the fact that the cryptocurrency market will become more stable is confirmed by the majority of market players. When introducing new cryptocurrencies, RoboForex is aimed to provide its clients with a great deal of various trading instruments, consistent high quality service and support, along with competitive trading conditions. Trading conditions for BCHUSD, DSHUSD, LTCUSD, and XRPUSD can be found on "Contract specifications" page of our website. Please note that trading conditions for the same instrument may differ for different account types. Sincerely, RoboForex team
  8. RoboForex - www.roboforex.com

    RoboForex is extending "Winter bonuses" promotion until the end of February Dear Clients and Partners, RoboForex is pleased to inform you about extension of "Winter bonuses" promotion until February 28th 2018. The Company’s exclusive offers within the framework of the promotion include improved conditions of "Classic bonus" and "Tradable Protection" bonus programs. Increased limits for the maximum amount of bonus funds: Tradable Protection 10,000 USD / EUR for a single account 20,000 USD / EUR for all accounts Classic bonus 50,000 USD / EUR If you didn’t get a chance to benefit from all opportunities the promotion has to offer, then you can receive increased bonus percentage for any amount of money you deposit to your account: Classic bonus: 100% or 115% Tradable Protection: 100% More detailed Rules of the promotion along with basic conditions of Bonus programs can be found on "Classic bonus" and "Tradable Protection" pages of our website. Sincerely, RoboForex team
  9. RoboForex - www.roboforex.com

    RoboMarkets is the official sponsor of Andrei Kulebin, a Muay Thai world champion Dear Clients and Partners, we're pleased to inform you that RoboMarkets has become the official sponsor of a Muay Thai fighter and a world kickboxing champion, Andrei Kulebin. Andrei's approach, strong sense of goals, and ability to accomplish them are very close to us. Strong character, tactical approach in making decisions, and ability to be self-possessed and motivated at the same time - this is what trading and sport have in common and makes us confident of our successful cooperation in the future. Few words about the champion: Andrei Kulebin started his sport career when he was 9 years old. By now, he is a 25-time world Thai boxing champion among amateurs and professionals, a 4-time Europe champion, and the World Combat Games winner. In addition to that, Kulebin became the first Belarusian Thai boxing fighter to be awarded the Honored Master of Sports. Sincerely, RoboMarkets team
  10. RoboForex - www.roboforex.com

    Bitcoin is a new base currency for Pro-Standard accounts Dear Clients and Partners, We’re pleased to inform you that from now on the Company offers you an opportunity to open Pro-Standard accounts with BTC (Bitcoin) as the base currency. Trading accounts in this new base currency are available for MetaTrader 4 and MetaTrader 5 platforms. In the first place, an opportunity to open trading accounts in bitcoins will be interesting to those traders, who store their funds in this cryptocurrency. The digital currency will help them to diversify their risks more effectively by reinvesting funds into other financial instruments. Especially for the clients who opened their accounts in BTC, we’ve enabled deposits/withdrawals of funds via Bitcoin system. Commission for withdrawing funds: 0.001 BTC (1.0 mBTC). The minimum amount allowed to be deposited/withdrawn for a transaction: from 0.00001 BTC (0.01 mBTC). Please note that all balance operations on the accounts with BTC as the base currency are performed only in bitcoins (conversion of funds is not available). Sincerely, RoboForex team
  11. RoboForex - www.roboforex.com

    RoboMarkets: a new stage of RoboForex (CY) Ltd development Dear Clients and Partners! RoboForex (CY) Ltd, a European broker, is announcing its rebranding to RoboMarkets and will continue its professional activities under a new name. A brand change is a logical step to establish a global brokerage and expand business on the European market. RoboForex (CY) Ltd approaches this event with a significant set of competitive trading conditions and products. The Company went beyond a standard forex broker long ago by opening access for retail clients to more than 8,700 trading instruments in seven types of assets classes. Over the last few months, we have also improved our Affiliate program to a great extent, updated trading conditions for CFDs, presented a new account type for financial market professionals - Prime, and provided an opportunity to create proper trading strategies within the R Trader platform. The first innovation RoboMarkets announces under the new brand is an extension of base currencies for trading accounts. Under our cooperation with the major European banks, RoboMarkets provides its clients with an opportunity to open accounts in British Pounds (GBP), Swiss Francs (CHF) and Czech Korunas (CZK). New conditions will allow our clients to simplify the process of depositing and withdrawing funds by using the primary European currencies. RoboMarkets’ short-term plans are to expand trading opportunities for the popular MetaTrader products, constant development of the proprietary solutions and enhance CopyFX and RAMM investments platforms. The company's targets are continuous improvement of our Affiliate program, trading conditions and expansion of financial instruments as a scope of the primary objectives. We acknowledge the importance of a local presence hence we are taking calculated steps to strengthen and grow in European countries. In 2018, RoboMarkets will be opening new representative offices in Central and Western Europe. We would like to thank you for choosing our Company and wish you successful trading! Sincerely, RoboMarkets
  12. RoboForex - www.roboforex.com

    Winter bonuses: receive the increased extra funds when depositing your trading account Dear Clients and Partners! We’re pleased to inform you that RoboForex has decided to extend your holiday mood until the end of January, that’s why it is announcing "Winter bonuses" promotion, which will last until January 31st 2018. During the promotion period, each RoboForex client has an opportunity to benefit from the following offers of the Company: We're also increasing the maximum sum of active bonuses you can have! For "Classic bonus" - up to 50,000 USD / EUR (or its equivalent in account currency). For "Tradable Protection" bonus - up to 10,000 USD / EUR (or its equivalent in account currency) for 1 account and up to 20,000 USD / EUR for all accounts. Bonus funds are an excellent chance to expand your trading opportunities due to increase of the trading volume on your account. Bonuses from RoboForex are available for withdrawal after you fulfil all requirements of the corresponding bonus programs, and the profit you receive from trading with your own funds can be withdrawn immediately without any restrictions. Winter bonuses - receive presents from RoboForex right now! Conditions of the bonus programs The promotion period: from December 25th 2017 to January 31st 2018 The promotion conditions: during the promotion period, each RoboForex client has an opportunity to receive one "Classic Bonus" (100% or 115%) and one "Tradable Protection 100%" without any restrictions to the minimum deposited amount. The increased bonus is available only for deposits made on “Deposit funds” page of your Members Area. Sincerely, RoboForex
  13. RoboForex - www.roboforex.com

    New instruments in CopyFX platform: cryptocurrencies, indices, and energies Dear Traders and Investors! We’re pleased to inform you that we have added new trading instruments to the platform, CFDs on cryptocurrencies* (bitcoin and ethereum), indices, and oil, to help you to diversify your investment portfolio. Cryptocurrencies Among the improvements for these instruments implemented by RoboForex recently are: Increase of the leverage value up to 1:10 Decrease of the minimum lot up to 0.01 24/7 access to trading Cryptocurrencies are available for trading on Pro-Standard, ECN-Pro, and Pro-Affiliate accounts. CFDs on indices and oil From now on, you have an opportunity to use your CopyFX accounts for trading very popular and extremely liquid instruments, such as DAX (DE30Cash) and Dow Jones (US30Cash), as well as the most widespread types of oil, WTI and Brent. More detailed trading conditions can be found on "Contract specifications" of RoboForex website. CFDs on indices and oil are available for trading only on Pro-Standard and ECN-Pro accounts. CopyFX traders with these account types already have an opportunity to open positions in these instruments within the framework of their offers. * - At the moment, cryptocurrencies are available for trading only to RoboForex Ltd clients. Sincerely, CopyFX
  14. RoboForex - www.roboforex.com

    Changes in trading schedule during Christmas and New Year holidays Dear Clients and Partners! We’re informing you that during Christmas and New Year holidays, a lot of instruments will be traded according to the changed* schedule. RoboForex Trading schedule on currency pairs and metals (XAGUSD, XAUUSD) • December 25th, 2017 – no trading. • December 26th, 20177 – trading starts at 10:00 AM server time. • January 1st, 2018 – no trading. • January 2nd, 2018 – trading starts at 10:00 AM server time. • January 3rd, 2018 – trading starts as usual. Trading schedule on CFD on oil (WTI, Brent), US indices (US30Cash, US500Cash, USTECHCash), and cryptocurrencies • December 25th, 2017 – no trading. • December 26th, 2017 – trading starts at 10:00 AM server time. • January 1st, 2018 – no trading. • January 2nd, 2018 – trading starts at 10:00 AM server time. • January 3rd, 2018 – trading starts as usual. Trading schedule on CFD on the DE30Cash index • December 25th, 2017 – no trading. • December 26th, 2017 – no trading. • January 1st, 2018 – no trading. • January 2nd, 2018 – trading starts at 10:00 AM server time. • January 3rd, 2018 – trading starts as usual. Trading schedule on the USDRUB pair • December 25th, 2017 – no trading. • December 26th, 2017 – trading starts at 10:00 AM server time. • January 1st, 2018 – no trading. • January 2nd, 2018 – no trading. • January 8th, 2018 – no trading. • January 9th, 2018 – trading starts as usual. RoboForex Stocks Trading schedule on US stocks, indices, and ETFs • December 25th, 2017 – no trading. • January 1st, 2018 – no trading. • January 2nd, 2018 – trading starts as usual. Trading schedule on DE stocks and indices (GER30 and UK100) • December 25th, 2017 – no trading. • December 26th, 2017 – no trading. • January 1st, 2018 – no trading. • January 2nd, 2018 – trading starts as usual. Please note, that because of significant reduction of liquidity on the market during the holidays, spreads for some trading instruments may be essentially expanded. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed by the provider. Sincerely, RoboForex
  15. RoboForex - www.roboforex.com

    Extension of trading sessions for cryptocurrencies Dear Clients and Partners! Cryptowinter at RoboForex continues! Starting December 23rd 2017, CFDs on cryptocurrencies (BTCUSD and ETHUSD) will be available for trading 24/7. It means that you will be able to place buy or sell orders in these instruments at any time on weekdays and even at weekends in order not to miss a single opportunity offered by the cryptocurrency market. Apart from extension of trading sessions, we’re introducing several changes into trading conditions for digital currencies: The minimum order volume for BTCUSD and ETHUSD instruments is decreased up to 0.01 lots. Cryptocurrencies are available for trading on Prime accounts. Cryptocurrencies are available for trading on CopyFX accounts. We’d like to remind you that BTCUSD and ETHUSD can be traded with the leverage value up to 1:10 through three trading platforms, MT4, MT5, and R Trader. Benefit from the most advanced trading instruments of 2017 together with RoboForex! Because of the changes introduced into trading conditions, corresponding amendments have been made to the Client Agreement of RoboForex Ltd. In the latest version, articles 3.3, 6.1,6.12, and 6.13 have been updated. The updated Client Agreement can be found on "RoboForex documents" page of our website. The changes are effective as of December 23rd 2017. Sincerely, RoboForex
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